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Terms of service

These Terms of Service govern your use of Ecoroot's liquid products. By using our liquid products, you agree to abide by these terms. Please read them carefully.

1. Product Use:

  • Our liquid products are intended for personal use only. You may not resell, redistribute, or use our products for commercial purposes without prior written consent.
  • You agree to use our liquid products in accordance with all applicable laws, regulations, and industry standards.

2. Product Safety:

  • You acknowledge that our liquid products may contain chemicals and ingredients that could pose health risks if not used properly.
  • You agree to follow all safety instructions provided with our liquid products and to keep them out of reach of children and pets.

3. Intellectual Property:

  • All intellectual property rights related to our liquid products, including trademarks, copyrights, and patents, belong to .
  • You may not reproduce, modify, distribute, or create derivative works based on our liquid products without our prior written consent.

4. Product Availability:

  • We strive to ensure the availability of our liquid products; however, we do not guarantee uninterrupted access or availability at all times.
  • We reserve the right to modify, suspend, or discontinue any aspect of our liquid products without prior notice.

5. Limitation of Liability:

  • To the fullest extent permitted by law, Aava Organics shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use or inability to use our liquid products.
  • In no event shall Aava Organics's total liability exceed the amount paid by you for the specific liquid product giving rise to the claim.

6. Indemnification:

  • You agree to indemnify and hold harmless Aava Organics and its affiliates, officers, directors, employees, and agents from any claims, losses, damages, liabilities, costs, and expenses (including attorneys' fees) arising out of or related to your use of our liquid products.

7. Governing Law:

  • These Terms of Service shall be governed by and construed in accordance with the laws of Telangana, India, without regard to its conflict of law principles.
  • Any disputes arising under these Terms of Service shall be subject to the exclusive jurisdiction of the courts of Telangana, India.

8. Changes to Terms of Service:

  • We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting on our website.
  • Your continued use of our liquid products after the posting of changes constitutes your acceptance of such changes.

9. Contact Us:

  • If you have any questions, concerns, or feedback regarding these Terms of Service for liquid products, please contact us using the information provided on our website.

Shipping Policy – goecoroot.in

At Ecoroot (AVAA Organics), we strive to ensure that your eco-friendly products reach you safely, quickly, and with minimal environmental impact.

1. Shipping Coverage

  • We currently ship across all serviceable pincodes in India through our trusted courier partners.
  • Delivery timelines may vary based on your location, but we aim to reach both metro cities and remote areas.

2. Order Processing

  • Orders are processed within 24–48 working hours after payment confirmation.
  • You will receive an email/SMS confirmation once your order is shipped, along with a tracking link.

3. Delivery Timelines

  • Metro Cities (Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune): 3–5 working days
  • Tier 2 & 3 Cities: 4–7 working days
  • Remote/Interior Areas: 7–10 working days

Delays may occur due to unforeseen circumstances such as weather, strikes or courier network issues.

4. Shipping Charges

  • Free Shipping on all prepaid orders above ₹1000.
  • Orders below ₹1000 will incur a nominal shipping fee of ₹50.

5. Sustainable Packaging

  • All orders are shipped in eco-friendly, recyclable or minimal packaging to reduce waste.
  • We encourage customers to reuse or recycle packaging materials.

6. Tracking Your Order

  • Once dispatched, you will receive a tracking number by email/SMS.
  • You can track your order status directly via our courier partner’s website

7. Non-Delivery / Delayed Delivery

  • If your order is delayed beyond the estimated timeline, please reach out to us at support@goecoroot.in.
  • For failed delivery attempts due to customer unavailability, re-delivery charges may apply.

8. International Shipping

  • Currently, we only ship within India. International shipping will be introduced soon.

Contact Us

For shipping-related queries, please write to us at:
support@goecoroot.in
Customer Care: +91 9390034520

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