Refund policy
At Ecoroot, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions where you need to return a liquid product. Please review our return and refund policy below:
1. Eligibility for Returns:
- Liquid products are eligible for return within 7 days from the date of purchase.
- To be eligible for a return, the liquid product must be unused, unopened, and in its original packaging.
2. Initiation of Return:
- To initiate a return, please contact our customer service team at support@goecoroot.in or call us at +91 9390034520.
- Please provide your order number, the name of the product you wish to return, and the reason for the return.
3. Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping method to ensure the safe return of the product.
4. Inspection and Refund Process:
- Once we receive the returned liquid product, our team will inspect it to ensure it meets the eligibility criteria.
- If the return is approved, we will process and credit a refund to the original method of payment within 7 business days.
- Please note that refunds may take some time to appear on your statement, depending on your financial institution's processing times.
5. Exclusions:
- Certain liquid products may not be eligible for return due to hygiene or safety reasons. These include but are not limited to products that have been opened or used.
- Customized or personalized liquid products are also exempt from our standard return policy unless they are defective or damaged upon arrival.
6. Damaged or Defective Products:
- If you receive a damaged or defective liquid product, please contact us immediately to arrange for a replacement or refund.
- We may request photos or additional information to facilitate the resolution process.
- The exchange/replacements will be delivered in 7-10 business days
7. Contact Us:
- If you have any questions or concerns about our return and refund policy for liquid products, please don't hesitate to reach out to our customer service team.
